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This English version is a courtesy translation. In case of any discrepancy, the Italian version prevails: rimozionemalware.com/privacy.

Malwarecleanup.com is a project of MANAGED SERVER S.R.L., the company that has offered hosting and systems administration services since 2005 and that, through this website, offers its malware removal service for WordPress websites. The owner of the website and of the personal data collected through it is therefore MANAGED SERVER S.R.L.

This privacy policy describes which Personal Data this Website (malwarecleanup.com) collects, for which purposes, in what manner, and which rights belong to the User, pursuant to Regulation (EU) 2016/679 (GDPR). This document can be printed using the print command available in the settings of any browser.

Data Controller

  • MANAGED SERVER S.R.L.
  • Registered office: Via Flavio Gioia, 6 – 62012 Civitanova Marche (MC), Italy
  • Operating office: Via Enzo Ferrari, 9 – 62012 Civitanova Marche (MC), Italy
  • VAT No.: IT02085220438 – REA: MC-282554
  • Controller’s email: info@malwarecleanup.com
  • PEC (certified email): managedserversrl@pec.it

Types of Data collected

Among the types of Personal Data that this Website collects, by itself or through third parties, there are: Usage Data; name; email; Data communicated while using the service (the content of messages sent through the contact form).

Complete details on each type of Personal Data collected are provided in the dedicated sections of this privacy policy or by specific explanatory texts displayed prior to the collection of the Data. Personal Data may be freely provided by the User or, in the case of Usage Data, collected automatically when using this Website.

Unless specified otherwise, all Data requested by this Website is mandatory. If the User refuses to provide it, it may be impossible for this Website to provide the Service. Users who are unsure about which Data is mandatory are encouraged to contact the Controller. The User assumes responsibility for the Personal Data of third parties obtained, published or shared through this Website.

Methods and place of processing of the collected Data

Methods of processing

The Controller takes appropriate security measures to prevent unauthorized access, disclosure, modification or destruction of Personal Data. The processing is carried out using computer and/or telematic tools, with organizational methods and logic strictly related to the stated purposes.

In addition to the Controller, in some cases other parties involved in the organization of this Website (administrative, sales, marketing and legal personnel, system administrators) or external parties (such as third-party technical service providers, hosting providers, IT companies, communication agencies) may have access to the Data, and may also be appointed by the Controller as Data Processors, where necessary. The updated list of Processors may always be requested from the Data Controller.

Place

The Data is processed at the Controller’s operating offices and in any other place where the parties involved in the processing are located. The User’s Personal Data may be transferred to a country other than the one in which the User is located: for third-party services, the place of processing is indicated in the section “Details on the processing of Personal Data”. For further information, please contact the Controller.

Retention period

Unless otherwise indicated in this document, Personal Data is processed and stored for the time required by the purpose for which it was collected and may be retained for a longer period due to applicable legal obligations or on the basis of the Users’ consent.

Purposes of the processing of the collected Data

The User’s Data is collected to allow the Controller to provide the Service, comply with legal obligations, respond to requests or enforcement actions, protect its own rights and interests (or those of Users or third parties), detect any malicious or fraudulent activity, as well as for the following purposes: Contacting the User, Spam and bot protection, Displaying content from external platforms.

This Website does not use analytics, advertising, remarketing, profiling or live chat services.

Details on the processing of Personal Data

Contacting the User: contact form (this Website)

By filling in the contact form with their Data, the User consents to its use to respond to requests for information, analysis, quotes, or any other request of the kind indicated in the form’s heading. The message is forwarded by email to the Controller and is not stored in the database of this Website.

Personal Data processed: name; email; Data communicated while using the service.
Legal basis: performance of pre-contractual measures taken at the User’s request, and consent.

Spam and bot protection (this Website)

The contact form is protected by anti-spam measures managed directly by the Controller, without third-party services: a hidden field, a check on the time taken to fill in the form, and a limit on the number of submissions within one hour. To apply the limit, the User’s IP address is stored only in encrypted (hashed), non-reversible form, and for no longer than one hour.

Personal Data processed: Usage Data (IP address, in encrypted form).
Legal basis: legitimate interest of the Controller in the security of the Website and in protection against abuse.

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from the pages of this Website and to interact with it. This type of service might still collect web traffic data related to the pages where the service is installed, even when Users do not use it.

Google Maps widget (Google Ireland Limited). Google Maps is a map visualization service provided by Google Ireland Limited that allows this Website to integrate such content within its pages. It is used only on the Contact page, to show the location of the office.
Personal Data processed: Usage Data; Tracking Tools.
Place of processing: Ireland – Privacy Policy.

Gravatar (Automattic Inc.). Gravatar is an image display service provided by Automattic Inc. that allows this Website to show authors’ profile pictures in articles. The service receives the Usage Data of visitors who view the image.
Personal Data processed: Usage Data.
Place of processing: United States – Privacy Policy.

Cookies and Tracking Tools

This Website does not use profiling cookies or analytics or advertising tools, and does not set its own cookies for visitors. Technical cookies are used only for users authenticated in the site’s administration area. The third-party services indicated above, in particular Google Maps on the Contact page, may use their own Tracking Tools in accordance with their respective privacy policies.

Further information for Users

Legal basis of processing

The Controller processes Personal Data relating to the User if one of the following applies:

  • the User has given consent for one or more specific purposes;
  • processing is necessary for the performance of a contract with the User and/or for the performance of pre-contractual measures;
  • processing is necessary for compliance with a legal obligation to which the Controller is subject;
  • processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the Controller;
  • processing is necessary for the purposes of the legitimate interests pursued by the Controller or by a third party.

In any case, it is always possible to ask the Controller to clarify the concrete legal basis of each processing and, in particular, to specify whether the processing is based on law, required by a contract, or necessary to enter into a contract.

Further information about retention time

  • Personal Data collected for purposes related to the performance of a contract between the Controller and the User will be retained until such contract has been fully performed.
  • Personal Data collected for purposes attributable to the Controller’s legitimate interest will be retained as long as needed to fulfill such purposes. The User may find specific information regarding the legitimate interest pursued by the Controller within the relevant sections of this document or by contacting the Controller.

When processing is based on the User’s consent, the Controller may retain Personal Data for longer, until such consent is withdrawn. Furthermore, the Controller may be obliged to retain Personal Data for a longer period to comply with a legal obligation or upon order of an authority. Once the retention period expires, Personal Data will be deleted. Therefore, upon expiry of that period, the right of access, the right to erasure, the right to rectification and the right to data portability can no longer be exercised.

Rights of the User under the GDPR

Users may exercise certain rights with regard to the Data processed by the Controller. In particular, within the limits provided by law, the User has the right to:

  • withdraw consent at any time. The User may withdraw consent to the processing of their Personal Data previously given;
  • object to the processing of their Data. The User may object to the processing of their Data when it is carried out on a legal basis other than consent;
  • access their Data. The User has the right to obtain information about the Data processed by the Controller, about certain aspects of the processing, and to receive a copy of the Data processed;
  • verify and seek rectification. The User may verify the accuracy of their Data and request that it be updated or corrected;
  • obtain restriction of processing. The User may request the restriction of the processing of their Data. In this case the Controller will not process the Data for any purpose other than storing it;
  • obtain the erasure or removal of their Personal Data. The User may request the erasure of their Data by the Controller;
  • receive their Data or have it transferred to another controller. The User has the right to receive their Data in a structured, commonly used and machine-readable format and, where technically feasible, to have it transmitted to another controller without hindrance;
  • lodge a complaint. The User may lodge a complaint with the competent personal data protection supervisory authority (in Italy, the Italian Data Protection Authority (Garante per la protezione dei dati personali)) or bring legal proceedings.

Users are entitled to obtain information about the legal basis for the transfer of Data abroad, including to any international organization governed by public international law or set up by two or more countries, such as the UN, as well as about the security measures taken by the Controller to protect their Data.

Details on the right to object

Where Personal Data is processed in the public interest, in the exercise of an official authority vested in the Controller, or for the purposes of the legitimate interests pursued by the Controller, Users have the right to object to the processing on grounds relating to their particular situation.

Users are reminded that, should their Data be processed for direct marketing purposes, they can object to the processing at any time, free of charge and without providing any justification. This Website does not process Data for direct marketing purposes.

How to exercise these rights

Any requests to exercise the User’s rights can be directed to the Controller through the contact details provided in this document, in particular at info@malwarecleanup.com. The request is free of charge and the Controller will respond as soon as possible, in any case within one month, providing the User with all the information required by law. Any rectification, erasure or restriction of processing will be communicated by the Controller to each of the recipients, if any, to whom the Personal Data has been disclosed, unless this proves impossible or involves disproportionate effort. The Controller informs the User about those recipients if the User so requests.

Further information on processing

Legal defense

The User’s Personal Data may be used by the Controller in legal proceedings or in the preparatory stages leading to possible legal proceedings, for defense against abuse in the use of this Website or of the related Services by the User. The User declares to be aware that the Controller may be required to disclose the Data upon request of public authorities.

Specific privacy notices

Upon the User’s request, in addition to the information contained in this privacy policy, this Website may provide the User with additional and contextual information concerning specific Services, or the collection and processing of Personal Data.

System logs and maintenance

For operation and maintenance purposes, this Website and any third-party services it uses may collect system logs, that is, files that record interactions and that may also contain Personal Data, such as the User’s IP address. Logs are retained for the time necessary for security and maintenance purposes.

Information not contained in this policy

Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

Changes to this privacy policy

The Data Controller reserves the right to make changes to this privacy policy at any time by notifying Users on this page and, if possible, on this Website, as well as, where technically and legally feasible, by sending a notice to Users through any of the contact details available to the Controller. Users are therefore advised to check this page often, referring to the date of the last modification indicated at the bottom. Should the changes affect processing activities whose legal basis is consent, the Controller will collect the User’s consent again, where necessary.

Definitions and legal references

Personal Data (or Data). Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.

Usage Data. Information collected automatically through this Website (including from third-party applications integrated into this Website), which includes: the IP addresses or domain names of the computers used by the User who connects to this Website, the URI (Uniform Resource Identifier) addresses, the time of the request, the method used to submit the request to the server, the size of the file received in response, the numerical code indicating the status of the server’s response (successful outcome, error, etc.), the country of origin, the features of the browser and the operating system used by the visitor, the various time details per visit (e.g., the time spent on each page) and the details about the path followed within this Website.

User. The individual using this Website who, unless otherwise specified, coincides with the Data Subject.

Data Subject. The natural person to whom the Personal Data refers.

Data Processor (or Processor). The natural or legal person, public authority and any other body that processes personal data on behalf of the Controller, as described in this privacy policy.

Data Controller (or Controller). The natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data and the tools adopted, including the security measures concerning the operation and use of this Website. The Data Controller, unless otherwise specified, is the owner of this Website: MANAGED SERVER S.R.L.

This Website. The malwarecleanup.com website, the means by which the Personal Data of Users is collected and processed.

Service. The Service provided by this Website as described in the relevant terms (if any) on this site.

European Union (or EU). Unless otherwise specified, all references made within this document to the European Union include all current member states of the European Union and the European Economic Area.

Cookies. Cookies are Tracking Tools consisting of small sets of data stored in the User’s browser.

Tracking Tool. Tracking Tool means any technology (e.g., Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting) that enables the tracking of Users, for example by collecting or saving information on the User’s device.

Legal references. This privacy policy is drawn up pursuant to Articles 13 and 14 of Regulation (EU) 2016/679 (GDPR). Unless otherwise specified, this privacy policy relates solely to this Website. For the services and websites of MANAGED SERVER S.R.L. other than malwarecleanup.com, the respective privacy policies apply, available at managedserver.it.

Last updated: September 29, 2026.